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FAQs
Can I provide my own item for engraving?
Possibly — depends on the item. Customer should contact before ordering.
Do you offer refunds or returns?
Due to the custom nature of the products, all sales are final. Workmanship or supplier errors will be resolved.
Are all products engraved the same way?
No — different materials require different settings and techniques.
Where do you ship?
Within the United States only. Special shipping requests handled on contact.
What if my file isn’t usable for engraving?
The client will be contacted before proceeding, and alternatives or design help will be offered.
Do you accept custom designs?
Yes — Defiance Laser specialises in custom engraving and works with logos, text, or original designs.
How long does it take to complete an order?
Most standard orders within a few business days; depends on size and complexity.
Can I order in bulk or get discounted pricing?
Yes — MOQ-based tiered pricing is offered. See Bulk/Wholesale info or contact directly.
Will I see a proof before my item is engraved?
If needed, yes. Recommended for complex or bulk orders.
What kind of artwork works best for engraving?
High-contrast black and white designs with clean lines. Low-resolution or heavily shaded images may not engrave well.
Do you offer help with cleaning up or converting artwork?
Yes — a small design fee may apply depending on the work required.
What file types do you accept for engraving?
SVG, AI, PDF, PNG, and JPG. Vector files preferred for the best results.