Last Updated: June 15, 2026
Defiance Laser Delivery Policy
- Processing and Production TimesMost orders ship within 5 business days. Because our products are custom and made to order, the exact timeline depends on the product, the complexity of your artwork, and your order quantity. Larger or bulk orders, and orders requiring detailed artwork preparation, may take longer. We will let you know if we expect a significant delay.
- Proofs and ApprovalWhere a digital proof is provided — recommended for complex and bulk orders — production begins only after you approve it. Please review and approve proofs promptly, as production time and your delivery date start from the point of approval. Delays in approving a proof will delay your order.
- Where We ShipWe currently ship within the United States only. We do not offer international shipping at this time. If you have a special shipping request, please contact us before ordering and we will let you know whether we can accommodate it.
- Shipping Methods and CarriersOrders are shipped via established carriers. The available shipping options and any associated costs are shown at checkout. We select packaging and carriers intended to protect your engraved products in transit.
- Shipping CostsShipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase, based on your destination and the size and weight of your order. Any applicable taxes are also shown at checkout.
- Estimated Delivery TimesOnce your order ships, delivery time depends on the carrier and your location within the United States. Estimated transit times are provided as a guide and are not guaranteed. The total time to receive your order is the production time plus the carrier transit time.
- Order TrackingWhere tracking is available, we will provide tracking information so you can follow your shipment. If you have not received tracking details within a reasonable time after your expected ship date, please contact us.
- Shipping Address AccuracyPlease make sure your shipping address is complete and correct at checkout. We are not responsible for orders delayed, lost, or delivered incorrectly due to an inaccurate or incomplete address provided by you. If a package is returned to us because of an incorrect address or a failure to collect it, you may be responsible for re-shipping costs.
- Delays Outside Our ControlOnce an order leaves our shop, it is in the hands of the carrier. We are not responsible for delays caused by carriers, weather, holidays, or other circumstances beyond our control. We will, however, do our best to help you resolve any issues that arise.
- Lost or Damaged in TransitIf your order appears lost or arrives damaged, please contact us within 7 days of the expected delivery or actual delivery date, including your order number and photos of any damage. We will work with you and the carrier to resolve the situation.
- Bulk and Business OrdersBulk, team, business, wedding, and event orders may have different production timelines based on quantity and complexity. We will confirm an estimated timeline with you as part of your order or custom quote.
- Contact Us
For any questions about shipping or the status of your order, please contact us with your order number:
Defiance LaserEmail info@defiancelaser.com Website https://defiancelaser.com