Privacy Policy

This Privacy Policy explains how Defiance Laser (“Defiance Laser,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit defiancelaser.com (the “Site”), place an order, or otherwise interact with us. By using the Site or purchasing from us, you agree to the practices described in this policy.

1. Who We Are

   Defiance Laser is a firefighter-owned custom laser engraving business based in the United States. We sell personalized and custom-engraved products including drinkware, hats, can coolers, portfolios, and engraved accessories, and we serve customers within the United States.

2. Information We Collect

   Information you provide to us

   When you place an order, request a custom quote, create an account, or contact us, we may collect:

   • Identity and contact details, such as your name, email address, shipping address, billing address, and phone number.
   • Order information, such as the products you select, customization options, quantities, and order history.
   • Artwork and content you upload or send to us for engraving (for example, logos, images, text, names, dates, or monograms).
   • Communications you send us, including messages submitted through our contact form, by email, or via social media.

   Information collected automatically

   When you visit the Site, certain information is collected automatically through cookies and similar technologies:

   • Device and connection data, such as IP address, browser type, operating system, and device identifiers.
   • Usage data, such as the pages you view, links you click, the referring website, and the dates and times of your visits.

   For more detail on the cookies we use and how to manage them, please see our Cookie Policy.

   Payment information

   Payments are processed securely by our third-party payment processor, Stripe. We do not collect or store your full payment card details on our servers. Stripe handles your card information in accordance with its own privacy policy and applicable payment-security standards.

3. How We Use Your Information

   We use the information we collect to:

   • Process, fulfill, and deliver your orders, including preparing artwork, producing proofs, and engraving your products.
   • Communicate with you about orders, proofs, quotes, customer service requests, and important updates.
   • Take payment and guard against fraudulent or unauthorized transactions.
   • Operate, maintain, and improve the Site and our products and services.
   • Send you marketing or promotional messages where you have asked to receive them (you can opt out at any time).
   • Comply with our legal obligations and enforce our terms and policies.
4. How We Share Your Information

   We do not sell your personal information. We share information only as needed to run our business, including with:

   • Service providers and vendors who help us operate the Site and fulfill orders, such as our hosting provider, payment processor (Stripe), and shipping carriers.
   • Professional advisors such as accountants or legal advisors, where reasonably necessary.
   • Authorities or other parties when required by law, to respond to legal process, or to protect our rights, safety, customers, or property.
   • A successor entity in connection with a merger, acquisition, or sale of business assets.
5. Cookies and Tracking Technologies

   The Site uses cookies and similar technologies to enable core functionality, remember your preferences, and understand how the Site is used. You can manage your cookie preferences through the cookie banner on the Site or your browser settings. Disabling certain cookies may affect how the Site works. See our Cookie Policy for full details.

6. Data Retention

   We keep personal information only for as long as necessary to fulfill the purposes described in this policy, including to complete your orders, provide customer support, maintain business records, and meet legal, tax, and accounting requirements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

7. Data Security

   We use reasonable administrative, technical, and physical safeguards designed to protect your information against loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

   Depending on where you live, you may have rights regarding your personal information, including the right to:

   • Request access to the personal information we hold about you.
   • Request that we correct inaccurate or incomplete information.
   • Request that we delete your personal information, subject to certain legal exceptions.
   • Opt out of marketing communications at any time.

   If you are a California resident, the California Consumer Privacy Act (as amended) gives you additional rights, including the right to know what personal information we collect and how we use it, the right to request deletion, the right to correct inaccurate information, and the right not to be discriminated against for exercising your rights. We do not sell personal information and do not share it for cross-context behavioral advertising in exchange for payment. To exercise any of these rights, contact us at info@defiancelaser.com. We may need to verify your identity before responding.

9. Children’s Privacy

   The Site and our products are intended for adults. We do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

10. Third-Party Links and Services

    The Site may contain links to third-party websites and services, including our social media pages on Facebook, Instagram, and TikTok. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.

11. Where We Operate

    We are based in the United States and currently serve customers within the United States. If you access the Site from outside the United States, you understand that your information will be processed in the United States, where data protection laws may differ from those in your location.

12. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Significant changes may be communicated through the Site. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

    If you have questions about this Privacy Policy or how we handle your information, please contact us:

    Defiance Laser

    Email info@defiancelaser.com Website https://defiancelaser.com

    Mailing Address [Business Mailing Address]